Cancellation & Refund

If you are unsatisfied with a product at any time, please contact us and we will work through our best resolution. If you have any questions or concerns with your order, please let us know by emailing support@gardencruisers.com.

CANCELLATION & REFUNDS:

Deposits are nonrefundable. Garden Cruisers are custom made to order, and sold “as is”. If an item must be cancelled, the ‘Cruiser’ will be built as scheduled. Once completed, it will be listed for sale as a ‘Show Model’. Once the ‘Show Model’ sells, we will refund the customer up to 75% of the original deposit (minus any transaction fees).

Orders placed for ‘Show Models’ are eligible for cancellation if the item has not shipped yet. A 15% processing fee of the total purchase price will be applied for cancellation of ‘Show Model’ orders (minus any transaction fees).

Orders that have already shipped are not eligible for cancellation or refund.

All cancellations must be submitted in writing to support@gardencruisers.com. Cancellations must have prior approval from our office to ensure correct processing. An order is not considered canceled until a cancellation confirmation email is sent.

Refunds will only be issued to the original credit card that was used to place the order.

DAMAGED OR DEFECTIVE ITEMS:

Please send an email to support@gardencruisers.com with your order number, photos showing the damage, an explanation of what is defective, and any other important details to help us identify the severity and cause of the issue so that we can work together to find a resolution.

EXCEPTIONS AND REVISIONS:

At its sole discretion, Garden Cruisers may make exceptions to specific sections of the Cancellation and Refund Policy on a case-by-case basis without nullifying or changing any other part of the Refund Policy.

In order to continually clarify and update products and services, the Cancellation and Refund Policy is subject to change without prior notice at the sole discretion of the Company. You can review the most current version of the Cancellation and Refund Policy at any time on this page.

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